Accommodation Terms & Conditions

Thank you for choosing to stay with us at Round Chimneys Farm

By making this booking you are entering into an agreement with us so please read the terms and conditions of booking below. Your payment will indicate your acceptance of these. A material breach of these conditions may result in you being refused entry to the property or being asked to leave early and having your booking terminated. In such case your booking will be deemed to be cancelled and no refunds of any monies paid will be made.

Your Booking

The booking is for a short-term holiday rental only, of no more than 30 days duration, and the property must not be used for any other purpose unless specifically agreed in advance in writing. Sub-letting or assignation of the let is prohibited. The lead guest must be a minimum of 18 years of age at the time of booking. Your booking is provisional until you have received written booking confirmation from us, which will be by email, and your deposit has been received. Please advise us of any special requirements on booking. 

Payment

All prices are in pounds sterling (GBP) and must be paid for in pounds sterling. Payment can be made via bank transfer, credit or debit card. Any and all bank charges pertaining to bank transfers and currency exchanges are to be met by the guest. A deposit of 15% is required on booking with the remaining balance to be paid no fewer than 42 days before the start of your holiday. If your booking is made within 42 days of your arrival date payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand.

Amendments

Should you wish to amend your holiday before its commencement, please contact us as soon as possible, we will do our best to accommodate you but cannot guarantee this.

Cancellations

In the unfortunate event that you have to cancel your holiday please advise us immediately and confirm in writing or by email. We will confirm receipt of your cancellation request by email.

If your cancellation occurs more than 42 days before the start of your booking any fees paid will be refunded. If your cancellation is made 42 days or less from the start of your holiday you will be liable for the full amount and no refund will be due. However, at our discretion we may attempt to re-let the property and if this is achieved we will refund the value of the replacement booking, up to a maximum of the sum you have paid less a 10% administration fee. If applicable, this will be refunded within 14 days of your original check-in date.

If any member of your party tests positive for Covid-19 in the days leading up to your holiday please contact us as soon as possible. If you have to cancel your booking because UK government public health measures imposed as a result of the Covid 19 pandemic mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to transfer your accommodation booking to a later date, subject to availability. You will have to pay any difference in price if the cost of the new booking of accommodation is higher or be reimbursed the difference if the cost of the new booking is lower. Alternatively you may obtain a refund of the amount already paid by you for the booking of the accommodation.

We strongly recommend taking out travel insurance with Covid-19 cover to protect you against a wide range of Covid-19 related scenarios which may affect your holiday.

If you have to leave your holiday cottage earlier than your expected check-out date no refunds will be made. If you have not arrived at your property by 12pm the day after your holiday start date, and you have not advised us that you will be late, we will deem the holiday to have been cancelled and no refund of any monies paid will be made. We reserve the right to cancel your holiday at any time leading up to your arrival and issue a full refund if we feel that your arrival would contravene government travel restrictions.

Our Properties

All our cottages include central heating, hot water and electricity in the price of your stay. In addition, a basket of logs and kindling are provided for the use of your woodburner, additional logs are available to purchase on request. Bedlinen, towels, bath mats, tea-towels and an oven glove are all provided. Cot linen cannot be provided, so please bring your own if using our travel cot. If staying for longer than seven days a change of bedlinen can be arranged on request.

Keys and Directions

On receipt of your final payment we will email you a welcome pack with directions, instructions for checking-in and further information on the property and local area to help you plan your stay. We ask that guests get in touch in the days leading up to their stay to advise their arrival time.

Period of Hire

You may check-in from 4pm on the day of your arrival. The property is left open for you to let yourselves in and get settled. We will pop by to check everything is okay shortly after you arrive. Earlier check-in may be available during quieter periods and should be arranged in advance of your arrival day. If you arrive early without prior arrangement it is unlikely that we will be able to let you into your cottage. On departure your cottage must be vacated by 10am at the latest. Please leave your cottage as you found it, in a clean and tidy condition, with furniture and fittings returned to their original positions. Rubbish and recycling must be deposited in the appropriate bins outside.

Parking

Parking is available outside your property and is free of charge. All cars are parked entirely at the owners’ risk.

Lost Property

If you’ve left anything behind at the cottage after checking-out we’re happy to return it to you by arrangement. All we ask is that you reimburse us the cost of the postage.

Lost Keys

If you lose the key to your cottage a replacement will be provided for the cost of getting a new one cut.

Occupancy

The number of guests must not exceed the maximum occupancy listed for the cottage. We ask that you speak to us before hosting gatherings or parties at the property.

No-Smoking/Fireworks

Smoking is not allowed inside any of the properties. Fireworks and Chinese Lanterns or similar may not be used.

Children

Children are always very welcome and we have a variety of indoor and outdoor games for their use. We can also provide high chairs and travel cots free of charge if booked in advance, subject to availability. Please bring your own cot linen. All equipment is used entirely at user’s risk. Children must be supervised at all times whilst on the premises and particular care should be taken around equipment, animals and water – in particular the fenced lake located on site.

Force Majeure

If we, the owners, have to cancel your booking due to forces beyond our control we will refund all monies paid. If we have to end your holiday early due to forces beyond our control we will refund the appropriate proportion of the booking fee. In these circumstances our liability will not extend beyond this and there will be no compensation or expenses paid.

Guest Responsibilities

Guests are responsible for the property during their holiday and are asked to take reasonable care of both the property and its contents.  Any breakages and/or damage should be reported to the owners immediately. We understand that accidents happen so we don’t charge for the odd broken plate or glass, however we do reserve the right to charge for any more serious damage. We ask that our guests report any problems with appliances, fixtures or fittings to us as soon as possible so that we can take action to resolve the issue and minimise inconvenience both to you and to subsequent guests. We ask that guests are respectful and mindful of the other properties in the vicinity and do not engage in disruptive behaviour that could impact others staying on the farm. We, the owners, are entitled to ask the holidaymaker to leave the property without any refund if, in our opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable or unreasonable. We, the owners, also reserve the right to refuse entry to anyone who, in our opinion, is not suitable or capable of taking charge of the property.

Our Liability

The use of the property and facilities at Round Chimneys Farm, and guests’ own property, are entirely at the users’ risk and the owners can accept no responsibility for injury, death, loss or damage unless arising from negligence on our part. We make every effort to list our property in an accurate manner however, due to a programme of continuing refurbishment, some fixtures and fittings may differ to those in the photographs. We very much hope you enjoy your holiday with us but in the event of a problem or complaint we ask that you notify us during your stay so that we may resolve the problem.

Access

We reserve the right to enter the property at any reasonable time to carry out repairs and necessary maintenance. We will agree a convenient time in advance but in emergencies it may be necessary to enter the property without prior arrangement.

Data Protection

Any and all personal information is collected, held and used in strict compliance with the EU General Data Protection Regulations 2018. For full details on how we store and use your data please see our privacy policy.